CWB Australia Pty Ltd
ABN 84007384081

1. Ordering online and the contract
When you make a order from CWB Australia Pty Ltd you can rest assured that your account details are entirely safe. We employ a highly reputable 3rd party hosting agent and payment provider to ensure the security of personal data. Protecting our website customer’s data is of the utmost importance to CWB Australia Pty Ltd.

We will send you an email to confirm your order, orders can not be cancelled unless 24 hours notice is given. Once order has been received this becomes a legally binding contract of sale.

**Only individuals aged 18 and over are entitled to enter legally binding contracts, if you do not qualify to enter a legally binding contract do not use this site.**

2. Delivery Information
At CWB Australia Pty Ltd we make every effort to ensure your order gets to you quickly and safely. Your order will be packed and dispatched, provided:

The item you have chosen is in stock
The delivery address has been verified
Payment has been approved
CWB Australia Pty Ltd delivers in their approved Meat Transportation Vehicle.

A delivery fee will be charged to orders under the amount of $100 during the week or $200 for a weekend delivery:

• Min delivery Monday to Friday: $200.00 otherwise a delivery Fee of $30.00
• No claims recognised unless notified within 24 hours of delivery
• No claims recognised for pick-up orders.

Appropriate delivery instructions will need to be specified when placing the meat order. If the customer has not placed appropriate delivery instructions for CWB to leave meat, the meat will return to CWB premises and will be sent out on next working day when the customer can accept the meat.

CWB has dedicated delivery days of the week and your order will be delivered on the day that you choose or the next available business day.

Regional Area Delivery Days

Monday, Wednesday and Friday = Geelong and Torquay

Tuesday and Thursday = Bendigo, Ballarat, Melton, Sunbury and Gippsland.

3. Packaging

Before we dispatch your order we personally inspect your items to ensure they are in perfect condition. Your items are then carefully packaged to ensure they arrive in the exact same condition.

4. Returns Policy

The customer agrees not to return goods supplied by CWB without the prior express approval by CWB.

Disclaimer:
Please note that all Meat, Poultry and Raw Materials come in all different sizes, textures and weights. It is impossible for every item to look the same however with CWB experienced butchers and staff we will always try to make all items arrive as consistent as possible.

5. Prices
All prices are listed in Australian Dollars (AUD).
All purchases delivered in Australia will incur the standard GST tax rates where applicable.
NB: Most meat is GST Free
All transactions via EFTPOS attract a surcharge of 2.5%

6. Security
We want you to be able to order with us (CWB) with total confidence. As such we have created a secure transaction environment. CWB employs a highly reputable 3rd party hosting agent.

7. Privacy statement
Personal information that you provide us with when registering on cwb.com.au is used purely for us to process your order and for any correspondence we have with you. This information cannot be accessed by any third parties outside of our hosting agent and is exclusively for the use of CWB customer services. Your data is not passed on to any third party marketing companies, nor is it processed further.

8. Feedback
Please contact us with any comments or suggestions regarding our website and service. We always aim to give the best possible customer service at CWB Australia Pty Ltd and we welcome your feedback. We aim to reply to your emails and telephone calls as promptly as possible. You can email us at orders@cwb.com.au

9. Entire agreement
These terms and conditions listed above form the entire agreement between us CWB Australia Pty Ltd and you the customer. We shall not be in breach of these terms and conditions if any delay or failure is due to circumstances beyond our control; such as industrial action, the breakdown of systems or network disruption, flood, accident, fire or explosion.

10. Intellectual Property
This website and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by us, or in some cases, a related body corporate or third party. These intellectual property rights are protected by Australian and international laws.

You may view our website and its contents for personal and non-commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation. You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without our prior written permission or, in the case of third party material, from the owner of the copyright in that material.

Nothing contained in this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.

11. Other Websites
Our website may contain links to other websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained. We should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites. We do not permit any linkages to this website without written permission.

12. Secure Data
Given the nature of the internet, we cannot guarantee that any data transmission is totally secure. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any information you transmit to us. You therefore transmit to this website at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data or the website, please contact us immediately by email at orders@cwb.com.au

13. Viruses
Given the nature of the internet, we cannot guarantee that this website is free from viruses, fault or other conditions which could damage or interfere with your computer systems, and we do not warrant that your access to this website will be uninterrupted, error free or that any defects will be corrected. You assume the risk of any damage to your property as a result of using this website, and to the maximum extent permitted by law; we disclaim all liability for any errors, omissions and faults.

You must take your own precautions to ensure that the process which you use for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

14. Disclaimer
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on “as is” basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

CWB Australia Pty Ltd makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Neither CWB, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

15. Acknowledgement of Country
We respect and honour Aboriginal and Torres Strait Islander Elders past, present, and future. We acknowledge the stories, traditions, and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.

We also acknowledge and pay respect to all the diverse ethnic groups, both major and minor, that have travelled from distant countries, sacrificed their home , family and sometimes even themselves to helped make this great country of ours great. Even our own company, CWB, would not be here if this were not so.

We are all proud Australians.

16. Modern Slavery Statement
CWB The House of Quality Meats’ commitment to ensure to the best of our ability that there is no modern slavery in any part of our business operations. We are committed to acting ethically and with integrity in all business dealings and relationships, and where possible, to ensure modern slavery is not taking place in our own business or supply chain. As part of our contracting processes, we will include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude. Our business also expects its service providers, suppliers, and contractors to share our commitment to act lawfully and ethically and to work to ensure that modern slavery is not taking place within its organisation or within its supply chain.

Bearing in mind, when chasing the cheapest price on an internationally produced product, YOU as a consumer are encouraging slavery of some form.

The end consumer has final say on slavery.